Mentions légales
Return and Refund Policy
- Eligibility for Returns: Requests for returns are accepted within 30 days of the delivery date. Items must be in their original, unused condition, with all tags and packaging intact to be eligible for a refund.
- Non-Returnable Items: Certain goods, including final sale items, personalized products, and hygiene-sensitive items, are excluded from this policy.
- The Return Process: A return may be initiated by contacting support at [Your Email Address] or through our Self-Serve Return Portal.
- Refunds: Once a returned item is received and inspected, a notification will be sent regarding the status of the refund. Approved refunds are processed to the original payment method within 5–10 business days.
- Shipping Costs: Return shipping costs are the responsibility of the customer unless an item arrives damaged or incorrect. Prepaid labels may be provided, and the cost will be deducted from the final refund amount.
- Exchanges: If a different size or color is needed, an exchange can be processed by returning the original item for store credit or a direct replacement.
